Customer Service & E-commerce Support Specialist - Bali
Join our dynamic team as a Customer Service & E-commerce Support Specialist and play a pivotal role in delivering exceptional customer experiences in Bali’s thriving digital marketplace. In this role, you will serve as the first point of contact for customers, ensuring seamless interactions and resolving inquiries promptly. Our team is based in various locations across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, providing you with a unique opportunity to work in a vibrant and diverse environment. As a Private Advertiser, we are committed to fostering a culture of innovation and growth, offering you the chance to contribute to a digital platform that is shaping the future of commerce in Bali.
As a Customer Service & E-commerce Support Specialist, you will handle a variety of customer interactions, from answering inquiries to resolving complaints and providing technical support. You will use tools like Zendesk, Salesforce, and Shopify to manage customer data and transactions efficiently. This role is perfect for someone who thrives in a fast-paced environment and enjoys problem-solving. With a competitive salary of Rp 5,000,000 - Rp 6,000,000 per month, this position offers both financial rewards and the opportunity to grow within a supportive team.
📋 Tanggung Jawab Pekerjaan
- Provide exceptional customer service by resolving inquiries and complaints promptly and professionally.
- Manage customer data and transactions using tools like Zendesk, Salesforce, and Shopify.
- Assist with e-commerce operations, including order processing, inventory management, and product updates.
- Collaborate with the marketing team to promote our digital marketplace and drive customer engagement.
- Monitor customer feedback and use it to improve our services and products.
- Stay updated with the latest trends and best practices in customer service and e-commerce.
- Participate in team meetings and contribute to the development of customer service strategies.
- Ensure all customer interactions adhere to our company policies and values.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in customer service, e-commerce support, or a similar role.
- Proficient in using customer service software like Zendesk, Salesforce, and Shopify.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Fluency in both English and Bahasa Indonesia.
- Ability to work in a fast-paced, dynamic environment.
- Previous experience in the digital marketplace or e-commerce industry is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang