IT Account Manager - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Join Hipernet Indodata as an IT Account Manager in Bali and drive the success of our Managed Service Provider (MSP) solutions for clients across Indonesia’s most dynamic tech hub. As a leader in optimized IT services and resource management, we empower businesses with cutting-edge technology and strategic insights. In this role, you'll manage key accounts, ensuring our clients receive exceptional service and value. With a focus on innovation and client satisfaction, Hipernet Indodata is the perfect place to grow your career in IT.

As an IT Account Manager in Bali, you'll be at the heart of our operations, working closely with our clients to understand their needs and deliver tailored solutions. You'll manage the entire lifecycle of client relationships, from onboarding to renewals, ensuring a seamless and profitable experience. This role offers the opportunity to work in a vibrant, international environment, with access to the latest tools and technologies.

Daily, you'll handle account management tasks, including contract negotiations, service level agreements, and performance reviews. You'll also coordinate with our technical teams to ensure our clients' IT infrastructure is running smoothly. With a competitive salary and a comprehensive benefits package, this is a role that offers both personal and professional growth.

📋 Tanggung Jawab Pekerjaan

• Manage key accounts, ensuring client satisfaction and retention.
• Develop and maintain strong relationships with clients through regular communication and support.
• Coordinate with technical teams to ensure smooth IT infrastructure operation for clients.
• Handle contract negotiations, service level agreements, and performance reviews.
• Monitor and analyze client performance metrics to identify areas for improvement.
• Stay updated with the latest IT trends and technologies to provide innovative solutions to clients.
• Participate in cross-functional projects to drive business growth and innovation.
• Ensure compliance with industry regulations and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT account management or a similar role.
• Strong understanding of IT services and managed service provider (MSP) solutions.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Familiarity with ITIL or other IT service management frameworks is a plus.

🛠️ Keahlian

Lowongan Terkait