Customer Service Social Media Specialist

Join Sinar Jernih Suksesindo as a Customer Service Social Media Specialist and play a pivotal role in enhancing customer satisfaction and brand loyalty through effective social media engagement. In this dynamic position, you will serve as the voice of our company, directly interacting with customers on platforms like Facebook, Instagram, and Twitter. Located in Jakarta Selatan, this role offers the opportunity to be part of a growing company that values innovation and customer-centric approaches.

As a Customer Service Social Media Specialist at Sinar Jernih Suksesindo, you will be responsible for managing our social media presence, responding to customer inquiries, and addressing concerns in a timely and professional manner. You will use tools like Hootsuite, Buffer, and Sprout Social to schedule posts, monitor engagement, and analyze performance. With 2-3 years of experience in customer service and social media management, you will bring a wealth of knowledge to our team.

📋 Tanggung Jawab Pekerjaan

• Manage and grow our social media presence on platforms like Facebook, Instagram, and Twitter.
• Respond to customer inquiries and concerns in a timely and professional manner.
• Monitor social media engagement and analyze performance using tools like Hootsuite, Buffer, and Sprout Social.
• Schedule and publish posts, ensuring consistency and relevance to our brand.
• Collaborate with the marketing team to develop and implement social media strategies.
• Provide excellent customer service, ensuring high levels of customer satisfaction and loyalty.
• Stay up-to-date with the latest social media trends and best practices.
• Report on social media performance and provide insights to the management team.

🎓 Kualifikasi & Syarat

• 2-3 years of experience in customer service and social media management.
• Proficient in using social media management tools like Hootsuite, Buffer, and Sprout Social.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with social media analytics and reporting.
• Bachelor's degree in Marketing, Communications, or a related field.
• Certification in Social Media Management (e.g., Hootsuite Platform Certification) is a plus.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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